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• What is the rider code?

  To increase ride safety and reduce the risk of taking the wrong rider, all rides are given a one time use pass code. When you arrive at the trip pickup location the rider receives this code. When they approach the vehicle you will ask for their code ...

• The driver asked for my Ride Code to start the trip? What is that?

  The Ride Code is a code that is automatically generated with each ride request. It will be on your main screen once the driver arrives. This code ensures additional security for both you and the driver, and can also be used for you to log into the ...

• Besides the Ride Code, How do I know this is my driver?

  our app will show you the driver profile that you may use to further verify n your driver before you enter the vehicle or give them the Ride Code. The driver profile includes: 1. A picture of your driver 2. Your driver’s first name 3. The vehicle ...

• What does the panic button do and when should I use it?

  The panic button may also be used if you feel that you are in danger. This feature will automatically begin in-car audio and video recording and streaming through your phone to the Zoom Ride Security Team. If the situation requires intervention by ...

• Can I use a nickname on my account?

  No. For legality, ride payment, and security purposes, your driver account must list your legal name as listed on your license and vehicle documents. Riders will only be shown your first name.