What if I was rated unfairly?

What if I was rated unfairly?

Drivers should not be given lower ratings for things out of their control, like traffic or the price of the ride. We will remove such ratings from your account. If you feel that you have been rated unfairly please contact us and we will gladly correct the rating if needed.

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    • How do ratings work?

      Drivers and riders each may rate each other 1-5 stars based on their trip experiences, and these ratings are shown in both of their profiles. The ratings are anonymous. Drivers and riders do not see trip details or specifically who gave them which ...