How do ratings work?

How do ratings work?

Drivers and riders each may rate each other 1-5 stars based on their trip experiences, and these ratings are shown in both of their profiles. The ratings are anonymous. Drivers and riders do not see trip details or specifically who gave them which ratings. If you are given a rating of less than 5 stars, or if you give a rider less than 5 stars, we may ask for more feedback as to why the lower rating was given. If you receive a lower rating we will pass the feedback onto you so that you will be aware and able to focus on any issues that are lowering your ratings. Your ratings and rider feedback are the main ways we gauge the satisfaction of your riders, and drivers must have higher ratings (above 4.85) to drive on our higher ride tiers. Higher rated drivers also tend to make more in tips and be favorited more by riders. Currently, your rating is the average of all rides that you have received ratings for.

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