Surge reflects the ride price increase that occurs when demand is higher. This surge in price shows on your heat map as a multiplier number. Ex: x 1.25. Surges reflect the discrepancy between the demand for rides, and the number of drivers in that area. The larger the difference, the higher the surge may be. The surge shown in the heat map is an incentive for available drivers to accept ride requests.

Example: a ride request showing a 1.25x surge will pay the driver 25% more than the regular fare. A ride request with a 2x surge will pay the driver 2 x’s more than the regular fare. It is important to note, the surge is based on the location of the ride request, and not the location of the driver receiving the request. This means that a driver currently in an area without any surges can receive requests with surges generating from a nearby surging area, and the driver can also receive ride requests without any surge attached to them even while they are located in a surging area. Surges are shown on the ride requests when you receive them. When you receive a trip request that does not show a multiplier, then it is not a surged request. Surges are based on real time rider booking activity, and as such they can fluctuate up or down quickly.