How is my price calculated?
Your fare includes an upfront booking fee and charges for the estimated accumulated time and mileage of the trip, as well as any estimated wait time, surge and tolls if applicable. Your price may change if any stops are added or the destination is changed, or if the length, duration, or route of your trip changes.
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What if I was rated unfairly?
Drivers should not be given lower ratings for things out of their control, like traffic or the price of the ride. We will remove such ratings from your account. If you feel that you have been rated unfairly please contact us and we will gladly ...
What is Surge and how does it work?
Surge reflects the ride price increase that occurs when demand is higher. This surge in price shows on your heat map as a multiplier number. Ex: x 1.25. Surges reflect the discrepancy between the demand for rides, and the number of drivers in that ...
What are the fare rates?
Rider Pays Driver Earns Zoom Economy Zoom Economy Base Fare $0.50 $0.40 Per Mile $0.79 $0.63 Per Minute $0.14 $0.11 Wait Time $0.28 $0.22 Long Pickup Per Mile $0.79 $0.63 Cancel Penalty $7.00 $5.60 Scheduled Ride Cancel Penalty $11.00 $8.80 ...