What information about the rider and the trip do I see in the ride request before I accept it?
The trip request will show you the trip type and/or vehicle type requested, the rider’s rating, the time/distance to the pickup location, the time/distance of the trip, an estimate of your profit from the fare, surge, and the pick-up and drop-off addresses.
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How do I know my trip is a Book4Other request?
When you receive the ride request you will see Book4Other towards the bottom of the request screen, with the name of the person you are picking up.
What is an Hourly Ride?
The Hourly Ride feature lets the rider do things like run multiple errands, or fly into town for a meeting and then get an immediate ride back to the airport. The rider books in 60-minute increments, with multiple stops allowed within the local ...
The driver asked for my Ride Code to start the trip? What is that?
The Ride Code is a code that is automatically generated with each ride request. It will be on your main screen once the driver arrives. This code ensures additional security for both you and the driver, and can also be used for you to log into the ...
What is a Long Trip?
Long Trip is a ride that is further, and sometimes out of your local area. When a rider chooses a destination that is over a certain distance away, (42 plus miles depending on the area) the app will alert them that they must use the Long Trip feature ...
Can I cancel the ride during the trip?
After the driver has started the ride, the driver can end the ride upon your request and your fare will be recalculated based on the accumulated time and mileage of the trip, as well as any wait time, surge and tolls if applicable.