Can I cancel the ride during the trip?
After the driver has started the ride, the driver can end the ride upon your request and your fare will be recalculated based on the accumulated time and mileage of the trip, as well as any wait time, surge and tolls if applicable.
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What do I do if the rider is an unaccompanied minor, refuses to wear a mask, has too many riders for the trip type, doesn’t have a car seat for a child, or in some other way causes me to feel unsafe or would be violating the law or Zoom Ride policy if I completed the ride?
Your safety is our top priority and we would never ask you to continue with a ride that is unsafe, violates our policies, or any city, state, or federal laws. If you cannot continue with a trip for any of these reasons please kindly ask the rider to ...
The driver asked for my Ride Code to start the trip? What is that?
The Ride Code is a code that is automatically generated with each ride request. It will be on your main screen once the driver arrives. This code ensures additional security for both you and the driver, and can also be used for you to log into the ...
What is a Long Trip?
Long Trip is a ride that is further, and sometimes out of your local area. When a rider chooses a destination that is over a certain distance away, (42 plus miles depending on the area) the app will alert them that they must use the Long Trip feature ...
What if a car / ride was not found?
If a ride is not found within 1.5 minutes you will be notified and asked to try again at a later time, or to change your ride preferences. Preferences like: car type, ride type (hourly ride, favorite driver, non-female driver (for female riders,) ...
What is a Long Ride?
This ride type is for when you are traveling farther than the average ride (40 miles plus.) Booking under the Long Ride option will let your driver know when they receive the trip request that this is a longer trip and ensures that you will only get ...