What if a car / ride was not found?
If a ride is not found within 1.5 minutes you will be notified and asked to try again at a later time, or to change your ride preferences. Preferences like: car type, ride type (hourly ride, favorite driver, non-female driver (for female riders,) wheelchair accessible, driver that speaks your prefered language, and etc.
If you’d like to change the preferences, cancel the trip on the main screen. In the upper left corner of the main screen (next to where you typed your destination ”) click on the 3 lines to open the Rider Menu options. Here under Ride Preferences, you can increase the possibility of finding a ride by turning off the preferences such as ‘ car with a child seat’ ‘heelchair accessible vehiclew’ and 'request a female driver' if you are a female.
Related Articles
What are car seat requests?
This is an option that you can choose to activate. When a parent chooses to book with this preference, the rider app will only look for available drivers who have this option activated. Turning this option on tells riders that you have a car seat ...
The driver asked for my Ride Code to start the trip? What is that?
The Ride Code is a code that is automatically generated with each ride request. It will be on your main screen once the driver arrives. This code ensures additional security for both you and the driver, and can also be used for you to log into the ...
What do I do if the rider is an unaccompanied minor, refuses to wear a mask, has too many riders for the trip type, doesn’t have a car seat for a child, or in some other way causes me to feel unsafe or would be violating the law or Zoom Ride policy if I completed the ride?
Your safety is our top priority and we would never ask you to continue with a ride that is unsafe, violates our policies, or any city, state, or federal laws. If you cannot continue with a trip for any of these reasons please kindly ask the rider to ...
What is a Long Ride?
This ride type is for when you are traveling farther than the average ride (40 miles plus.) Booking under the Long Ride option will let your driver know when they receive the trip request that this is a longer trip and ensures that you will only get ...
What is an Hourly Ride?
If you have a meeting, want to do some shopping or running errands with more than 1 stop, an hourly ride may be the choice for you. With an hourly ride you book by the hour, instead of by the distance between pickup and destination. This ride type ...