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What is a Long Trip?
Long Trip is a ride that is further, and sometimes out of your local area. When a rider chooses a destination that is over a certain distance away, (42 plus miles depending on the area) the app will alert them that they must use the Long Trip feature ...
What is the Long Pick-Up Fee?
The Long Pick-Up Fee is extra pay that you may receive to compensate you for the miles driven to pick-up the rider. You will receive this fee when the trip itself is shorter than the distance driven to the pick-up. Example: You drove 10 miles to ...
What is an Hourly Ride?
If you have a meeting, want to do some shopping or running errands with more than 1 stop, an hourly ride may be the choice for you. With an hourly ride you book by the hour, instead of by the distance between pickup and destination. This ride type ...
How long do I have to wait at a stop?
For regular rides we ask that riders keep their stops to 4 minutes or less. If you choose to wait longer that is your choice, as you are being compensated for waiting. We do ask that you wait at least 4 minutes before ending the ride. For Hourly ...
The driver has arrived to pick me up. How long will they wait for me if I am not ready?
The driver will wait for you for 4 minutes upon arrival. After 4 minutes of waiting the driver may cancel so that he/she can take other rides. You will then be billed a $5.50 cancellation fee to compensate the driver for the drive to you and the time ...