How long do I have to wait at a stop?
For regular rides we ask that riders keep their stops to 4 minutes or less. If you choose to wait longer that is your choice, as you are being compensated for waiting. We do ask that you wait at least 4 minutes before ending the ride. For Hourly Rides it is expected that you will wait as long as the rider needs, as they are paying by the hour.
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How long do I have to wait for the rider to arrive at the pick-up location?
You are compensated after the first 2 minutes of wait time. Once the 4 minute mark has been reached the app will prompt you to decide if you will continue to wait, or cancel so that you can accept other rides. It doesn't hurt to reach out to the ...
The driver has arrived to pick me up. How long will they wait for me if I am not ready?
The driver will wait for you for 4 minutes upon arrival. After 4 minutes of waiting the driver may cancel so that he/she can take other rides. You will then be billed a $5.50 cancellation fee to compensate the driver for the drive to you and the time ...
What is a Long Trip?
Long Trip is a ride that is further, and sometimes out of your local area. When a rider chooses a destination that is over a certain distance away, (42 plus miles depending on the area) the app will alert them that they must use the Long Trip feature ...
What is a Long Ride?
This ride type is for when you are traveling farther than the average ride (40 miles plus.) Booking under the Long Ride option will let your driver know when they receive the trip request that this is a longer trip and ensures that you will only get ...
What is the Long Pick-Up Fee?
The Long Pick-Up Fee is extra pay that you may receive to compensate you for the miles driven to pick-up the rider. You will receive this fee when the trip itself is shorter than the distance driven to the pick-up. Example: You drove 10 miles to ...