How long do I have to wait for the rider to arrive at the pick-up location?
You are compensated after the first 2 minutes of wait time. Once the 4 minute mark has been reached the app will prompt you to decide if you will continue to wait, or cancel so that you can accept other rides. It doesn't hurt to reach out to the rider via the chat or call options to see if they are on the way or having trouble finding you. Once the app prompts you that the 4 minute wait time has been reached you may cancel or choose to continue to wait for the rider.
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What is the Long Pick-Up Fee?
The Long Pick-Up Fee is extra pay that you may receive to compensate you for the miles driven to pick-up the rider. You will receive this fee when the trip itself is shorter than the distance driven to the pick-up. Example: You drove 10 miles to ...
How long do I have to wait at a stop?
For regular rides we ask that riders keep their stops to 4 minutes or less. If you choose to wait longer that is your choice, as you are being compensated for waiting. We do ask that you wait at least 4 minutes before ending the ride. For Hourly ...
How do I bring up the map and navigate to the ride pick-up?
Once you have accepted a ride you will click the arrow located on the lower right corner of the driver main screen. This will automatically pull up the map application you have chosen to use and start directing you to the pickup location. ...
The driver has arrived to pick me up. How long will they wait for me if I am not ready?
The driver will wait for you for 4 minutes upon arrival. After 4 minutes of waiting the driver may cancel so that he/she can take other rides. You will then be billed a $5.50 cancellation fee to compensate the driver for the drive to you and the time ...
What is the rider code?
To increase ride safety and reduce the risk of taking the wrong rider, all rides are given a one time use pass code. When you arrive at the trip pickup location the rider receives this code. When they approach the vehicle you will ask for their code ...