What if I have 5 people, and I booked under ZoomEco, but the car that showed up can hold my group of 5? Why can't the driver just go ahead and take us?

What if I have 5 people, and I booked under ZoomEco, but the car that showed up can hold my group of 5? Why can't the driver just go ahead and take us?

For safety and insurance reasons, drivers cannot accept more riders than available seatbelts in the vehicle. If upon arrival at the pick-up location it is found that there are too many riders for the ride type, you may cancel and request the correct ride type. Even if the driver happens to have a vehicle that can hold your group, but you didn’t book under the correct type, you will need to cancel and order the correct size. The driver is only insured for the group size the trip was booked for. He/she cannot take more.

You will incur a cancellation fee to compensate the driver for the trip to the pick-up location.

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