Can I book a trip ahead of time?
Need to catch a flight or get to a meeting on time? Click Schedule at the bottom of the main screen. Enter your date, time, and choose your ride type to schedule your ride and a driver will be able to see and accept your ride request ahead of time.
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What is a Long Trip?
Long Trip is a ride that is further, and sometimes out of your local area. When a rider chooses a destination that is over a certain distance away, (42 plus miles depending on the area) the app will alert them that they must use the Long Trip feature ...
Can I cancel the ride during the trip?
After the driver has started the ride, the driver can end the ride upon your request and your fare will be recalculated based on the accumulated time and mileage of the trip, as well as any wait time, surge and tolls if applicable.
What information about the rider and the trip do I see in the ride request before I accept it?
The trip request will show you the trip type and/or vehicle type requested, the rider’s rating, the time/distance to the pickup location, the time/distance of the trip, an estimate of your profit from the fare, surge, and the pick-up and drop-off ...
Why did my upcoming trip disappear from my list?
If your upcoming trip has disappeared from your trip list, this means that the rider canceled the trip request.
What if I have 5 people, and I booked under ZoomEco, but the car that showed up can hold my group of 5? Why can't the driver just go ahead and take us?
For safety and insurance reasons, drivers cannot accept more riders than available seatbelts in the vehicle. If upon arrival at the pick-up location it is found that there are too many riders for the ride type, you may cancel and request the correct ...