Why did my upcoming trip disappear from my list?

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• What are the upcoming trips?

  These are trips that a rider scheduled ahead of time. They are also known as Scheduled Rides. This list is shown to all drivers in the area until a driver claims them. To see the trip details and decide if you want to take it just click on the trip ...

• What is a Long Trip?

  Long Trip is a ride that is further, and sometimes out of your local area. When a rider chooses a destination that is over a certain distance away, (42 plus miles depending on the area) the app will alert them that they must use the Long Trip feature ...

• What is the Favorite Driver List and how do I become a Favorite Driver?

  When a rider feels that you have given them great service they have the option to add you to their Favorite Drivers List. A rider is allowed up to 10 Favorite Drivers. When you are on a rider’s list you will receive their request before other ...

• How do I view my past and current trip earnings?

  1) On the main screen in the driver app, click the 3 lines in the upper left corner. 2) Click on Earnings Summary 3) Click on Earning Details 4) Click 'See Trips to see your specific trip information.

• Can I cancel the ride during the trip?

  After the driver has started the ride, the driver can end the ride upon your request and your fare will be recalculated based on the accumulated time and mileage of the trip, as well as any wait time, surge and tolls if applicable.