What are car seat requests?
This is an option that you can choose to activate. When a parent chooses to book with this preference, the rider app will only look for available drivers who have this option activated. Turning this option on tells riders that you have a car seat they may use during their ride. You can activate the car seat option under the Manage Vehicles section of the My Accounts page.
Note: if you supply a car seat for rider use, you must make sure that the child rider qualifies for the height/weight requirements of the car seat. You should ask the parent/adult rider to position and buckle the seat and the child.
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What if a car / ride was not found?
If a ride is not found within 1.5 minutes you will be notified and asked to try again at a later time, or to change your ride preferences. Preferences like: car type, ride type (hourly ride, favorite driver, non-female driver (for female riders,) ...
How do I request a female driver or a car with a car seat, or a car that can hold a wheelchair?
Toward the bottom left of the screen when you are ordering your ride, click on the 2nd icon from the left,( the 2 lines with dots) and swipe the added ride option on that you are looking for. Note, ONLY female riders may request a female driver. Then ...
What do I do if the rider is an unaccompanied minor, refuses to wear a mask, has too many riders for the trip type, doesn’t have a car seat for a child, or in some other way causes me to feel unsafe or would be violating the law or Zoom Ride policy if I completed the ride?
Your safety is our top priority and we would never ask you to continue with a ride that is unsafe, violates our policies, or any city, state, or federal laws. If you cannot continue with a trip for any of these reasons please kindly ask the rider to ...
Why was I charged a cancellation fee?
When you order a ride you have 2 minutes to cancel the ride without a fee as your driver has already begun to drive towards the pickup location and is no longer available to accept other rides. The cancellation fee is charged to compensate the driver ...
What if I have 5 people, and I booked under ZoomEco, but the car that showed up can hold my group of 5? Why can't the driver just go ahead and take us?
For safety and insurance reasons, drivers cannot accept more riders than available seatbelts in the vehicle. If upon arrival at the pick-up location it is found that there are too many riders for the ride type, you may cancel and request the correct ...