A rider falsely accused me of driving recklessly. How do I prove that I didn't and keep it from impacting my rating or getting my account deactivated?

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• Can a rider give me a bad rating because I have a dash camera?

  No. Dash cameras are allowed for safety reasons and a low rating cannot be given specifically for using one. Laws vary by state as to whether you have to notify your riders that they are being recorded. It is your responsibility to know and follow ...

• What information about the rider and the trip do I see in the ride request before I accept it?

  The trip request will show you the trip type and/or vehicle type requested, the rider’s rating, the time/distance to the pickup location, the time/distance of the trip, an estimate of your profit from the fare, surge, and the pick-up and drop-off ...

• The rider didn't show up and I cancelled. Can they still give me a bad rating?

  No. Riders and drivers cannot rate each other for rides that have been cancelled for any reason.

• What do I do if the rider is an unaccompanied minor, refuses to wear a mask, has too many riders for the trip type, doesn’t have a car seat for a child, or in some other way causes me to feel unsafe or would be violating the law or Zoom Ride policy if I completed the ride?

  Your safety is our top priority and we would never ask you to continue with a ride that is unsafe, violates our policies, or any city, state, or federal laws. If you cannot continue with a trip for any of these reasons please kindly ask the rider to ...

• What is the rider code?

  To increase ride safety and reduce the risk of taking the wrong rider, all rides are given a one time use pass code. When you arrive at the trip pickup location the rider receives this code. When they approach the vehicle you will ask for their code ...