Can a rider give me a bad rating because I have a dash camera?
No. Dash cameras are allowed for safety reasons and a low rating cannot be given specifically for using one. Laws vary by state as to whether you have to notify your riders that they are being recorded. It is your responsibility to know and follow the laws of your state. You can purchase placards online to notify riders that recording is taking place if needed. Note: Zoom Ride policy states that trip recordings are not allowed to be posted anywhere online. They can only be given to/viewed by Zoom Ride or law enforcement if needed.
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The rider didn't show up and I cancelled. Can they still give me a bad rating?
No. Riders and drivers cannot rate each other for rides that have been cancelled for any reason.
What information about the rider and the trip do I see in the ride request before I accept it?
The trip request will show you the trip type and/or vehicle type requested, the rider’s rating, the time/distance to the pickup location, the time/distance of the trip, an estimate of your profit from the fare, surge, and the pick-up and drop-off ...
A rider falsely accused me of driving recklessly. How do I prove that I didn't and keep it from impacting my rating or getting my account deactivated?
Zoom Ride uses telematics technology that tracks your driving behavior. Tracked behaviors include speed, sharp turns, hard braking, and other patterns of driving. This greatly reduces the ability of riders to successfully make false claims against ...
What is the rider code?
To increase ride safety and reduce the risk of taking the wrong rider, all rides are given a one time use pass code. When you arrive at the trip pickup location the rider receives this code. When they approach the vehicle you will ask for their code ...
How long do I have to wait for the rider to arrive at the pick-up location?
You are compensated after the first 2 minutes of wait time. Once the 4 minute mark has been reached the app will prompt you to decide if you will continue to wait, or cancel so that you can accept other rides. It doesn't hurt to reach out to the ...