What if I do not see a fare or fee I should be getting?

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• What are the fare rates?

  Rider Pays Driver Earns   Zoom Economy Zoom Economy Base Fare $0.50 $0.40 Per Mile $0.79 $0.63 Per Minute $0.14 $0.11 Wait Time $0.28 $0.22 Long Pickup Per Mile $0.79 $0.63 Cancel Penalty $7.00 $5.60 Scheduled Ride Cancel Penalty $11.00 $8.80 ...

• What is the Long Pick-Up Fee?

  The Long Pick-Up Fee is extra pay that you may receive to compensate you for the miles driven to pick-up the rider. You will receive this fee when the trip itself is shorter than the distance driven to the pick-up. Example: You drove 10 miles to ...

• Why was I charged a cancellation fee?

  When you order a ride you have 2 minutes to cancel the ride without a fee as your driver has already begun to drive towards the pickup location and is no longer available to accept other rides. The cancellation fee is charged to compensate the driver ...

• Why was I charged a cleanup/damage fee?

  If a driver reports and shows proof of damage or a mess made either in, or to their vehicle during a trip you took, or one that you booked for someone else, you will be charged a fee to compensate the driver for the time and cost of the cleanup or ...

• Why was I charged a returned item fee?

  If a driver finds and returns an item you left behind during your trip you will be charged a $15 fee. The driver receives this to compensate them for taking the time to return the item. If you have lost an item during a trip, you can report it via ...