What is a Scheduled Ride?
This is a ride that was booked at least 2 hours ahead of time. They are also known as upcoming trips and you will see them in your upcoming trips list up to 7 days before the ride is scheduled to begin. This list is shown to all drivers in the area. The first driver to claim the request will be assigned the ride. Once the ride is claimed it will no longer be viewable to all drivers. The assigned driver will be able to go online and start the ride 40 minutes before it’s scheduled pickup time. If the assigned driver does not click to begin heading to the pickup by 20 minutes before the pickup time the ride request will then automatically go out to other drivers in the area to accept.
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How do I view my Trips-past and scheduled? Favorite Drivers? Ride Preferences? Promotions? Refer and Earn Code? Quick Ride Options? Wallet? Profile? Settings? Rider Support contact options?
In the upper left of the main screen next to where you type your destination click on the 3 lines to open a list of your account options. Here you can view past/upcoming trips, edit your preferences for favorite drivers, turn the request a female ...
What are the fare rates?
Rider Pays Driver Earns Zoom Economy Zoom Economy Base Fare $0.50 $0.40 Per Mile $0.79 $0.63 Per Minute $0.14 $0.11 Wait Time $0.28 $0.22 Long Pickup Per Mile $0.79 $0.63 Cancel Penalty $7.00 $5.60 Scheduled Ride Cancel Penalty $11.00 $8.80 ...
What is a Long Ride?
This ride type is for when you are traveling farther than the average ride (40 miles plus.) Booking under the Long Ride option will let your driver know when they receive the trip request that this is a longer trip and ensures that you will only get ...
What is an Hourly Ride?
If you have a meeting, want to do some shopping or running errands with more than 1 stop, an hourly ride may be the choice for you. With an hourly ride you book by the hour, instead of by the distance between pickup and destination. This ride type ...
What is an Hourly Ride?
The Hourly Ride feature lets the rider do things like run multiple errands, or fly into town for a meeting and then get an immediate ride back to the airport. The rider books in 60-minute increments, with multiple stops allowed within the local ...