I have arrived at the pick-up, but I no longer see the trip, where did it go?
If you do not see the trip it has been minimized from the main screen. This occurs when you click other areas of the app, or when you use an outside navigation provider to navigate for you. Click on the active ride button (the squiggle design button on the lower right side of the main screen) and this will maximize the trip on the screen again.
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What information about the rider and the trip do I see in the ride request before I accept it?
The trip request will show you the trip type and/or vehicle type requested, the rider’s rating, the time/distance to the pickup location, the time/distance of the trip, an estimate of your profit from the fare, surge, and the pick-up and drop-off ...
What is the Long Pick-Up Fee?
The Long Pick-Up Fee is extra pay that you may receive to compensate you for the miles driven to pick-up the rider. You will receive this fee when the trip itself is shorter than the distance driven to the pick-up. Example: You drove 10 miles to ...
What is a Long Trip?
Long Trip is a ride that is further, and sometimes out of your local area. When a rider chooses a destination that is over a certain distance away, (42 plus miles depending on the area) the app will alert them that they must use the Long Trip feature ...
How do I view my past and current trip earnings?
1) On the main screen in the driver app, click the 3 lines in the upper left corner. 2) Click on Earnings Summary 3) Click on Earning Details 4) Click 'See Trips to see your specific trip information.
How do I bring up the map and navigate to the ride pick-up?
Once you have accepted a ride you will click the arrow located on the lower right corner of the driver main screen. This will automatically pull up the map application you have chosen to use and start directing you to the pickup location. ...