What information do the riders see about me?
The rider app shows: your location and estimated pick-up or drop off time as needed, your picture, your first name, a picture of your car with the make/model/color, your license plate number, and your driver rating/feedback for previous trips.
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What information about the rider and the trip do I see in the ride request before I accept it?
The trip request will show you the trip type and/or vehicle type requested, the rider’s rating, the time/distance to the pickup location, the time/distance of the trip, an estimate of your profit from the fare, surge, and the pick-up and drop-off ...
I have arrived at the pick-up, but I no longer see the trip, where did it go?
If you do not see the trip it has been minimized from the main screen. This occurs when you click other areas of the app, or when you use an outside navigation provider to navigate for you. Click on the active ride button (the squiggle design button ...
How do I see my past trips?
There are 2 ways to view your trips. 1) from the main app screen, click the orange circle at the top center of the screen to open the drop-down menu. 2) From the main screen, click the 3 lines in the upper left corner. Click on My Trips.
How do I view my past and current trip earnings?
1) On the main screen in the driver app, click the 3 lines in the upper left corner. 2) Click on Earnings Summary 3) Click on Earning Details 4) Click 'See Trips to see your specific trip information.
What if I do not see a fare or fee I should be getting?
Your pay is updated as transactions occur. If you feel that your Earning Details are incorrect please contact our Driver Support Team and we will gladly research the issue for you.