Why should I list all languages that I speak under my language preferences?

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• How do I edit my language preferences?

  1) From the main screen in the driver app, click the 3 lines in the upper left corner. 2) Click the wheel on the top right. 3) Click the 'Language' bubble. 4) Choose your preferred language/add other languages you speak. 5) Click 'Save Changes.'

• How do I view my Trips-past and scheduled? Favorite Drivers? Ride Preferences? Promotions? Refer and Earn Code? Quick Ride Options? Wallet? Profile? Settings? Rider Support contact options?

  In the upper left of the main screen next to where you type your destination click on the 3 lines to open a list of your account options. Here you can view past/upcoming trips, edit your preferences for favorite drivers, turn the request a female ...

• Why did my upcoming trip disappear from my list?

  If your upcoming trip has disappeared from your trip list, this means that the rider canceled the trip request.

• What is the Favorite Driver List and how do I become a Favorite Driver?

  When a rider feels that you have given them great service they have the option to add you to their Favorite Drivers List. A rider is allowed up to 10 Favorite Drivers. When you are on a rider’s list you will receive their request before other ...

• What does the counter mean when I am trying to order a ride?

  We allocate 1.5 minutes to look for a car that matches your request which includes preferences such as car type, favorite driver, female driver (for female riders,) wheelchair accessible, driver that speaks your prefered language, and etc.