How do I change my navigation provider?
Your driver app will automatically default to using Zoom Ride navigation on your rides. If you prefer, the app can also be set to auto-load Google Maps or Waze.
1) On the main screen in the driver app, click the 3 lines in the upper left corner.
2) Click the wheel on the top right.
3) Click the 'Map' bubble.
4) Choose your preferred navigation provider.
5) Click 'Save Changes.'
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How do I change the ride types I can take?
When your vehicle is approved to drive it will automatically be listed as able to accept all of the ride types it qualifies for. If you wish to change the ride types you are available for: 1) On the main screen in the driver app, click the 3 lines in ...
I have arrived at the pick-up, but I no longer see the trip, where did it go?
If you do not see the trip it has been minimized from the main screen. This occurs when you click other areas of the app, or when you use an outside navigation provider to navigate for you. Click on the active ride button (the squiggle design button ...
How is my price calculated?
Your fare includes an upfront booking fee and charges for the estimated accumulated time and mileage of the trip, as well as any estimated wait time, surge and tolls if applicable. Your price may change if any stops are added or the destination is ...
What if a car / ride was not found?
If a ride is not found within 1.5 minutes you will be notified and asked to try again at a later time, or to change your ride preferences. Preferences like: car type, ride type (hourly ride, favorite driver, non-female driver (for female riders,) ...
What if the driver isn’t following the map the way it is shown on my app screen?
Drivers may use their preferred navigation software, (Waze, Google, etc.) and not all programs are going to always direct them exactly the same as the Zoom Ride map shows, or the route you might normally take. They may be navigating around unseen ...